terms & privacy policy - specialday online [EN]


Welcome to my.specialday.dk (collectively, the “Service”) a website and service of Specialday Aps (“Specialday” ”Specialday Online”, “we”, or “us”) By accessing or using the service of Specialday, you signify that you have read, understood, and agree to be bound by these Terms and to the collection and use of your information as set forth in the Specialday Privacy Policy. These Terms apply to all visitors, users, and others who access the Service of Specialday Online. 

 

refunds

Specialday Online creates products that are custom designed by you. Due to the custom nature of these products, we are unable to refund your order for customer created errors, including but not limited to: 

Typos and misspellings

Poor image quality or low resolution of original file

Layout errors and missing or duplicate images

Blank pages or mistakes in product design

Product selection mistakes (i.e. product style or cover choices) 

Color differences between your home computer and our printing systems

We cannot provide refunds or exchanges due to damages caused by customer handling, storage, treatment, or for any of the above errors.

 

payments

We accept Visa, Eurocard, Mastercard and American Express. The full amount is deducted from your account when the goods are shipped. All prices are incl. 25% VAT. Freight is free for purchase over DKK 500.

 

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Specialday ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

 

complaints

We take the utmost care in producing your personalized pages, however should your order not arrive in perfect condition, please email us within 14 days of receiving your order so we can make it right. 

In your email, please include: 

Your order number

A description of the damage

Images of the damaged product and packaging 

The warranty does not cover when faults, damage or wear occurs due to improper use, lack of maintenance or general wear and tear. We refund reasonable shipping costs that you may have in connection with the return of a complaint when the complaint is warranted. In case of complaint, defects or missing delivery please contact customer service at 

hello@specialday.dk

complaints must be sent to:

specialday / garage no. 8 / skovvej 8c  / 2930 klampenborg / denmark / / mrk. complaint

As a consumer, you may require a new item submitted as a replacement for the complaint. This presupposes that the complaint is justified and that the exchange does not lead to unfair costs for Specialday.

 

colors

We can not guarantee that the colors you see on your screen match the colors of our products with a 100% match. This depends on the color setup on your computer as well as your screen resolution.

 

use of service

Your Specialday online account gives you access to the services and functionality of online.specialday.dk. By connecting to Specialday Online with a third-party service (e.g., Instagram), and subject to the Privacy Policy, you give us permission to access and use your information, including Personal Information, from that service as permitted by that service, and to store your log-in credentials for that service. You may never use another User’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must notify Specialday Online immediately of any breach of security or unauthorized use of your account. Specialday Online will not be liable for any losses caused by any unauthorized use of your account.

You agree not to engage in any of the following prohibited activities: (1) copying, distributing, or disclosing any part of the Service in any medium (2) transmitting spam or unsolicited email (3) attempting to interfere with, compromise the system integrity or security (4) uploading invalid data, viruses or other software agents through the Service (5) collecting any personal information, including account names, from the Service (6) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or (7) bypassing the measures we may use to prevent access to the Service, including without limitation features that prevent or restrict use or copying of any content on use of the Service or the content therein.

 

user content 

The Service of Specialday Online allow Users to post content such as text, photos, profile information, comments, questions, and other content or information (any such materials a User submits, posts, displays, or otherwise makes available on the Service “User Content”). You retain ownership of your User Content. Image files that you upload and text you write will be stored in the online editor when you log in on your personal profile and will be available to you only. You always have the right to delete the content you uploaded.

The User declares that he / she is the sole owner of all rights to the image files that are posted and that he / she does not infringe the rights of third parties, especially to persons or objects shown in the images. 

Specialday attaches great importance to compliance with the law on the protection of minors and non-profit rights. Therefore, Users are not allowed to upload pictures or image files with criminal, illegal or immoral content, especially not with pornographic, extremist or hate campaign content. Violation of these principles may result in Specialday removing these files without notice. Specialday further reserves the right to inform the relevant authorities, including making a police report, in case of reasonable suspicion of or unequivocally criminal content.

privacy policy 

Please review our Privacy Policy to learn more about how we collect, use and secure your Personal Information.

Specialday Aps (“Specialday” ”Specialday Online”, “we”, "our" or “us”) is committed to addressing privacy issues and wants you to be familiar with how we collect, use and disclose your personal information. This Privacy Policy describes our practices in connection with Personal Information that we collect through your use of the service of my.specialday.dk (collectively, the “Service”) “You” or “your” refers to our customer or other visitor to or user of our Services. By providing Personal Information to us, you acknowledge that you understand and agree to this Privacy Policy.

 

personal information we may collect

- Contact Information, such as: name, postal address (including billing and shipping addresses), telephone number, and email address.

- Electronic Information, such as: IP address, cookie ID, hardware identifier for the device you used to access the Services, mobile identifiers, browser and device information.
- Images, such as: photos you upload or otherwise provide to us in connection with your use of the services.

- Other Identifying Information You Voluntarily Provide, in connection with your use of the services. 

- Commercial information, such as: purchase history and Service interests.

 

how we may use your personal information

- To respond to your inquiries.

- To send service emails and administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies.

- To complete and fulfill your orders, for example, to process your payments, deliver your order to you, communicate with you regarding your order and provide you with related customer service and support.

- To operate, maintain, secure, and protect our Services.

Specialday stores all information obtained about the User in connection with their registration as a user (first and last name, e-mail address), as well as data stored on Specialday’s web server for the use of our service. Further use and processing of this data, will require the customer’s express consent.

You may at any time request Specialday to inform you what specific information we have registered about you. You have the right to object to the collecting and processing of your personal information or to have it deleted or corrected, if necessary.