Specialday Online creates products that are custom designed by you. Due to the custom nature of these products, we are unable to refund your order for customer created errors, including but not limited to:
Typos and misspellings
Poor image quality or low resolution of original file
Layout errors and missing or duplicate images
Blank pages or mistakes in product design
Product selection mistakes (i.e. product style or cover choices)
Color differences between your home computer and our printing systems
We cannot provide refunds or exchanges due to damages caused by customer handling, storage, treatment, or for any of the above errors.
We accept Visa, Eurocard, Mastercard and American Express. The full amount is deducted from your account when the goods are shipped. All prices are incl. 25% VAT. Freight is free for purchase over DKK 500.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Specialday ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
We take the utmost care in producing your personalized pages, however should your order not arrive in perfect condition, please email us within 14 days of receiving your order so we can make it right.
In your email, please include:
Your order number
A description of the damage
Images of the damaged product and packaging
The warranty does not cover when faults, damage or wear occurs due to improper use, lack of maintenance or general wear and tear. We refund reasonable shipping costs that you may have in connection with the return of a complaint when the complaint is warranted. In case of complaint, defects or missing delivery please contact customer service at
complaints must be sent to:
specialday / garage no. 8 / skovvej 8c / 2930 klampenborg / denmark / / mrk. complaint
As a consumer, you may require a new item submitted as a replacement for the complaint. This presupposes that the complaint is justified and that the exchange does not lead to unfair costs for Specialday.
We can not guarantee that the colors you see on your screen match the colors of our products with a 100% match. This depends on the color setup on your computer as well as your screen resolution.
use of service
You agree not to engage in any of the following prohibited activities: (1) copying, distributing, or disclosing any part of the Service in any medium (2) transmitting spam or unsolicited email (3) attempting to interfere with, compromise the system integrity or security (4) uploading invalid data, viruses or other software agents through the Service (5) collecting any personal information, including account names, from the Service (6) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or (7) bypassing the measures we may use to prevent access to the Service, including without limitation features that prevent or restrict use or copying of any content on use of the Service or the content therein.
The Service of Specialday Online allow Users to post content such as text, photos, profile information, comments, questions, and other content or information (any such materials a User submits, posts, displays, or otherwise makes available on the Service “User Content”). You retain ownership of your User Content. Image files that you upload and text you write will be stored in the online editor when you log in on your personal profile and will be available to you only. You always have the right to delete the content you uploaded.
The User declares that he / she is the sole owner of all rights to the image files that are posted and that he / she does not infringe the rights of third parties, especially to persons or objects shown in the images.
Specialday attaches great importance to compliance with the law on the protection of minors and non-profit rights. Therefore, Users are not allowed to upload pictures or image files with criminal, illegal or immoral content, especially not with pornographic, extremist or hate campaign content. Violation of these principles may result in Specialday removing these files without notice. Specialday further reserves the right to inform the relevant authorities, including making a police report, in case of reasonable suspicion of or unequivocally criminal content.
personal information we may collect
- Contact Information, such as: name, postal address (including billing and shipping addresses), telephone number, and email address.
- Electronic Information, such as: IP address, cookie ID, hardware identifier for the device you used to access the Services, mobile identifiers, browser and device information.
- Images, such as: photos you upload or otherwise provide to us in connection with your use of the services.
- Other Identifying Information You Voluntarily Provide, in connection with your use of the services.
- Commercial information, such as: purchase history and Service interests.
how we may use your personal information
- To respond to your inquiries.
- To send service emails and administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies.
- To complete and fulfill your orders, for example, to process your payments, deliver your order to you, communicate with you regarding your order and provide you with related customer service and support.
- To operate, maintain, secure, and protect our Services.
Specialday stores all information obtained about the User in connection with their registration as a user (first and last name, e-mail address), as well as data stored on Specialday’s web server for the use of our service. Further use and processing of this data, will require the customer’s express consent.
You may at any time request Specialday to inform you what specific information we have registered about you. You have the right to object to the collecting and processing of your personal information or to have it deleted or corrected, if necessary.